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Domiciliary Care Co-ordinator

ANA Nursing & Care Services Ltd, are now recruiting for a Care Coordinator to join our expert, caring Domiciliary Care Team. You will be supporting our Carers and Customers in the Community of Stoke on Trent.

We are seeking an ambitious, customer focussed, and caring Care Co-ordinator, to assist with the safe and effective management of the schedules and develop the business, ensuring compliance at all times with CQC, Local Authority and Company Policies.

As a Care Co-ordinator, you will play an integral part in managing the daily communications of our operations. You will possess excellent communication skills, as you will be liaising with all stakeholders to ensure the wellbeing, and outcomes of our Clients’ needs are safely met.
This demanding role can be quite stressful at times, is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.
*Experience with scheduling preferably on an electronic system, managing a large number of care hours is essential.

Friendly team working environment, basic salary + enhancements for on call duties, weekend on call duties + increased pay for weekend working. Company Pension Scheme, Free work uniform, paid training with great career development opportunities.

Job Description – Overview
(Full Job description supplied at interview)

Main Duties & Responsibilities

• To be accountable to the Registered Manager for the smooth running of day to day operations and communication with staff, clients, family and relevant professionals
• Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections
• To ensure the scheduling is carried out efficiently enabling the Carers to spend the allocated time with each Client and to allow for travel time
• Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims and objectives of the business
• To answer the telephone promptly and professionally, ability to deal with any enquiries, queries or complaints effectively and confidently
• Ensure the provision of high quality care services to vulnerable adults living in their own home
• To enter all new Staff and Clients on the system as soon as they are received or referred
• Produce reports for the Registered Manager with statistics of quality monitoring KPI’s, in line with Local Authority Contract requirements
• To produce consistent and accurate, weekly rosters and email Carers and Clients with rotas in a timely manner.
• To plan ahead to ensure cover for holidays, sickness, training and planned absences
• To maintain accurate records on the system of all communications. Able to make changes to Clients and Carer files.
• To visit clients and perform Risk Assessments and Reviews as and when necessary.
• To perform spot checks on Care Staff in line with our performance monitoring and Staff Appraisal and supervision policy
• To participate in on call duties as and when required and deliver hands on care when necessary
• To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business.

Person Specification

Qualifications & Experience
• Experience in a customer service setting, building up relationships – Essential
• Use of a scheduling / HR / recording system – Essential
• Minimum Diploma Level 2 qualification in Social Care – Essential
• Previous Domiciliary Care experience - Essential
• Willingness to participate in an on call system for out of office hours - Essential
• Willingness to deliver care calls - Essential

Abilities, Skills & Behaviours
• Has the desire to make a real difference and greatly improve an already well-established business
• Excellent customer service, communication and interpersonal skills
• Good computer skills including proficient use of MS Office - Word, Excel, Publisher and Outlook, with the ability to produce reports, send information via emails, co-ordinate diaries and planners
• Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours
• Strong administration skills and ability to manage multiple work loads

Job Type: Full-time – 35hrs per week + on call duties

Please apply by sending your CV to Robert Thomson via email to

Apply Here